Policies and T&Cs
Tuckfields regards privacy as an important part of our relationship with our clients. The following privacy policies apply to all Tuckfields’ users, and conforms to Internet privacy standards.
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Collection of Information
In order to use the Tuckfields website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support, and accounts, including email. Any information collected by Tuckfields is collected via correspondence from you or your company. This may be via telephone, email, mail or directly through our website. The Tuckfields website does not use cookies to automatically gather information about you when you visit our website.
Use of Collection Information
Any details collected from Tuckfield’s clients is collected to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded to provide service references and to assist in our staff development.
Storage of Collected Information
Tuckfields takes all reasonable steps to ensure your information remains secure, and to prevent unauthorised access to your information. We use our best efforts to ensure that information received via the website remains secure within our systems; however, users should be aware that there are inherent risks in transmitting information across the Internet. We are not responsible for events arising from unauthorised access to your personal information.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@tuckfields.com.au.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to process your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Tuckfields uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a client wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@tuckfields.com.au. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether to share your information with that party.
Third Parties
Tuckfields may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Tuckfields does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
Links
Links on the Tuckfields site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.tuckfields.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
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Tuckfields uses the eWAY Payment Gateway for its online credit card transactions.eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Tuckfields or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Tuckfield Conveyancing | Agent Solutions.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
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Upon receipt of your payment, we will order all required searches. Searches will be forwarded to your real estate agent via email within one (1) business day of being received. We are not responsible or liable for delays in third party responses.
If you wish to query a delivery please contact us at info@tuckfields.com.au.
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Please email us at info@tuckfields.com.au within fourteen (14) days of services rendered if you are not satisfied with our service so that we can resolve any issues.
Refunds will only be given at the discretion of management and in accordance with Australian Consumer Law.
Once a search request has been processed a refund will not be available. Please ensure you have the correct details on your request form or contact us to clarify details prior to ordering. If a cancellation request is received prior to searches being ordered, a refund will be arranged within seven (7) days of cancellation of the order. Refunds will be for the amount you have already paid and provided in the same form as your original payment.
Form 1 Terms and Conditions
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Our terms & conditions may vary from time to time. Variations will be notified via electronic notice on the website and will be binding on you when you use this service.
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Payment can be made by Visa, MasterCard, electronic funds transfer, or cheque. An invoice will be sent to you for payment and the service will be actioned once payment has been received (if paying by cheque please allow 3-7 days for clearance). Where Visa or MasterCard details have been provided on your signed Request Form, your payment will be processed via eWay within forty-eight (48) hours of receipt, unless instructed otherwise.
Where possible, a courtesy call will be made before processing your payment. If we are unable to contact you, your signed authority will be deemed approval to proceed. A receipt will be issued via email where a valid email address is provided.
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Once searches have been ordered from third parties, a refund will not be possible. Please ensure you have the correct details on your Request Form. If you cancel the Form 1 preparation before we have commenced, we will waive our preparation fee, less a $77 admin fee (inc. GST). A refund will be arranged within seven (7) days of cancellation. Any refunds will be at the discretion of management.
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The Form 1 will be completed within 1 clear business day of receiving all searches and will be delivered to you/your nominated agent as a pdf attachment via email. Where involved parties agree, the Form 1 will be sent to the vendor(s) for electronic collection of signatures through a secure electronic signing facility. The nominated agent will be included in the request. Once relevant parties have signed, all parties included in the request will receive a copy of the electronically signed Form 1. Please note, it is the responsibility of the nominated agent to serve the completed Form 1 on any purchaser(s).
This will download in PDF format with all Annexures attached for you/your nominated agent to print and serve. We will not be held responsible for any reasonable delay in delivery outside of our control. You/Your nominated agent are responsible for obtaining the relevant signatures under Part C of the Form 1.
Whilst we endeavour to keep electronic copies of documentation for three (3) months, we do not guarantee storage beyond this timeframe. It is your responsibility to keep copies once the Form 1 has been delivered to you.
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We bear no liability or responsibility for any changes you make to the Form 1 documentation once delivered to you.
A copy of all searches and a completed and signed Vendor Questionnaire are mandatory prior to the Form 1 being prepared. Any additional information affecting the property must be disclosed in the Vendor Questionnaire at the time of application.
We take no liability or responsibility for any errors or omissions to a Form 1 that has resulted due to a lack of information or incorrect completion of the Vendor Questionnaire.
Tuckfields will not certify Part D of the Form 1 if an incomplete and/or unsigned Vendor Questionnaire has been presented; searches have been ordered by a 3rd party; our Authority to Act has not been completed by your Agent.
We give no warranty as to the timing of receipt of searches from the various government and/or Strata/Community departments.
Once we receive your instructions you acknowledge and agree that payment is made upfront.
We will not be held liable for any loss or damage caused to you whatsoever in relation to the Form 1 or its use. Upon receipt of the Form 1 Request Form and Vendor Questionnaire by us, you indemnify us from any liability as a result of any claims or use of the Form 1 including any errors or omissions.
When we sign the Form 1 on your behalf, as an agent, it remains your responsibility to check the document for its accuracy and full disclosure, as required by law. The Form 1 is only valid at the time of issue and it is your duty to confirm with Tuckfields as to whether any updates are required, prior to service. This applies to you as Vendor and your agent.
Tuckfields can update the searches, Form 1 and Annexures to ensure that the information is current at the time of service. Our service includes an update of the searches, Form 1 and Annexures within 90 days of first ordering searches. This ensures the information is current at the time of service when initial preparation occurred prior to a contract of sale. Complimentary updates are available on most of the required searches within the first 90 days of ordering. Should a third-party charge to update their information within the first 90 days of order, Tuckfields will seek reimbursement accordingly.
The Form 1 is provided for the sole use of the vendor and/or their agent as specified in the Form 1 Request Form and cannot be used by a third party.
The laws applicable to South Australia apply to all claims arising from the Form 1, which include the Commonwealth Government Privacy Act.
Tuckfields – Form 1 Services Adelaide T&Cs Updated September 2023
